Heather’s Story – Senior Customer Service Representative

Heather Massey, Senior Customer Service Representative
Fort Saskatchewan, AB
When did you start with Motion Canada? I started with Commercial Solutions (CSI) back in 2006, then when Motion Canada acquired CSI in 2014 I became part of the Motion crew!

What do you like about working at Motion Canada?
No matter which branch I contact we are all working together and willing to help each other.

Is there something unique or specific about your role that you really enjoy?
The variety in my day-to-day. As a CSR I get to be creative and come up with solutions and options that help our clients succeed.

Do you have any advice for anyone just starting at Motion Canada?
Explore the culture, explore the training options, seek out a mentor, build, connect and grow yourself and your skill set – Motion Canada is an excellent place to do this because there is so much support for learning.

At Motion Canada, we believe that to be a partner with employees means giving employees what they need to be successful and providing outstanding culture and benefits (among other things!). What does be a partner mean to you?
In simple terms, it’s an agreement between the employee and the company – we as employees offer our knowledge and expertise to the company, and the company supports us in growing even more. Motion Canada gives us a lot of trust and freedom to do our jobs and opportunities to pursue learning and training programs that benefit us as individuals – whatever that may look like!

What is your favourite “guilty pleasure”?
Dark chocolate with chili and this old-school emoj: (^_^)

If you were an ice cream flavor, which would you be and why?
Vanilla – it is a good base. You can add so much to it and get great flavor combinations. And I think vanilla is kind-of a metaphor for life: it’s pretty good on its own, but you can add to it and make it even better!

Are you an introvert or an extrovert?
Introvert.